INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I buy products?

The purchasing process is simple, once you choose the products you want to buy, you can add them directly to your cart by clicking on ''Add To Cart'' or open the product page and click on ''Add To Cart'' on the right part of the page. After adding all the products you want to buy to your cart, click on the cart image in the top right corner and click on ''Checkout'', fill in all the details and complete your purchase, after doing that, you just need wait for the delivery of products!

How will I receive my product after purchase?
You receive your product on IMVU by message through the in-game gift option, you just need to provide your @username IMVU. You don't need to download any files or programs to use your product. Some products may require additional steps, please check the "Delivery" tab on the product page to be sure before purchasing.
When will I receive my product?
Products are delivered immediately after your payment is processed, but the delivery is a manual process so it may take a few minutes for your product to be delivered, however, depending on the quantity of products you purchase, delivery may take a little longer, please be patient!
What payment methods are accepted?

These are the payment methods we currently accept: Credit Card, Debit Card, Apple Pay, Google Pay, PayPal, CashApp, Binance, Crypto, Wise, Revolut, Nomad, Remitly, WebMoney, Payoneer, Western Union and Pix.

The following payment methods have 5% OFF on all purchases: Binance and Crypto.

The following payment methods have 10% OFF on all purchases: Wise, Nomad and Revolut.

The following payment method have 15% OFF on all purchases: Pix.

Are my products under warranty?
After you receive your credits or activate your gift card code, we still offer a 30-day warranty for all our products, if you have any problem with your product we will check your case and if we find that there was a problem on our part, we will resend it to you! After you contact us to request a replacement, we will have a maximum period of 48 hours to verify your case and to perform your replacement.
Is this website safe? Isn't it a scam?

Our website is completely secure. We are selling IMVU products over several years in the market. We guarantee and prioritize offering an excellent service to all our customers and the quality of our products. We do not do any kind of misleading advertising, you receive exactly the product you are buying!

INFORMATION QUESTIONS

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