Warranty and Refund Policy

1. Warranties

After you receive your credits or activate your gift card code, we still offer a 30-day warranty for all our products, if you have any problem with your product we will check your case and if we find that there was a problem on our part, we will resend it to you! After you contact us to request a replacement, we will have a maximum period of 48 hours to verify your case and to perform your replacement.

2. Exchanges

If your product has not yet been delivered and you want to exchange the product you purchased for another one, you can choose any other product of the same or lower value, or if you prefer, of a higher value, paying the difference between the value of the products. To request an exchange, you need to contact us. After the products are delivered, we do not make any type of exchange or refund, except to the extent we decide otherwise, in our sole and absolute discretion.

3. Refunds

All purchases are non-refundable, except to the extent we decide otherwise, in our sole and absolute discretion. Any type of forced refund will result in a permanent ban on your IMVU account within 48 hours after you request a refund. If you have forced a refund by accident, you must contact us to pay for the product again. After your account is permanently banned, we will not be able to reactivate it even if you pay again.